EMAIL: customercare@katesomerville.co.uk

We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team.


PHONE: -
Monday-Friday
9:00AM - 5:30PM
Closed weekends and bank holidays.

Our customer service phone lines are currently closed to support the high volume of emails we’ve got coming our way.


Delivery
We are doing our best to be a responsible, contributing member of the wider community - while also prioritising the health and well-being of our immediate team. Both Kate Somerville HQ and Retail teams are now virtual as team members work from home, with salaries and wages remaining intact.

Our website remains a safe, reliable place for you to shop.

In line with the current situation, we’re doing our best to support the high volume of emails we’ve got coming our way. We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team. We want to be as honest as possible; we’re currently taking up to 5 days to respond to emails. To help us get back to you (and other customers) as soon as possible, please only send one email about your order if you need to. We appreciate your understanding and patience as we do our best to meet the needs of all of our customers. As priority, we’re working to increase our support network, and train other teams to be able to respond to customer queries.
UK Standard Delivery
All orders are delivered by DPD.
UK Standard Delivery, £3.95. Free on orders over £30.
Please allow 3-5 working days for your delivery to arrive.

UK Next Day Delivery
Orders with these delivery methods are sent via DPD.
UK Next Day, £5.95. Free on orders over £90.
Orders must be placed before 12:30pm, Mon-Fri to qualify for Next Day delivery.

UK Saturday & Sunday Delivery
Saturday & Sunday Delivery, £7.95.
Orders must be placed before 12:30pm, Mon-Fri to qualify for Saturday delivery and Sunday delivery.
Returns

Your satisfaction is important to us. If you are not completely happy with your Kate Somerville Skincare products purchased from our website, you may return them within 30 days of your order date.

Please follow the below steps to ensure proper returns processing:

  • Contact customer service at customercare@katesomerville.co.uk and provide them with your order number. The representative will provide you with Return Authorization and our address details.
  • Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and write the address given on the outside of the box.
  • Take the package to your local Post Office. Your return will be shipped to us.
  • Only returns that can be traced back to our warehouse will be credited.

Returns are processed within 5-7 days of receipt which can take between 7 – 21 days. Refunds on your credit/debit cards can take up to 30 days depending on your bank’s policies. We apologise that original and return shipping and handling fees are not refundable. Only products purchased through KateSomerville.co.uk may be returned. Returns will not be honored for Kate Somerville Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased.

Here at Kate Somerville, we stand by our products unconditionally and provide the following guarantee. If for any reason you’re not 100% satisfied with any of our products, simply return them within 30 days from the date of dispatch. We’d be happy to assist you with a refund (minus the delivery charge). PLEASE NOTE: This guarantee does not apply to products purchased from other vendors.
TERMS AND CONDITIONS
Use code GIFTSET at checkout to redeem your 20% off when you buy 3 or more items.
Kits, Sets and Sale items are not included in this offer.
The code cannot be combined with any other coupon or discount. We reserve the right to change and/or cancel the promotion at any time. Valid only on katesomerville.co.uk. Limited Time Only. Whilst stocks last.
Once signed up to our email database an email will be sent containing a unique code for 15% off and a Free ExfoliKate Intensive Deluxe Sample 7.5ml. This code offer cannot be combined with any other coupon offer. One offer per customer. Offer applies to regularly priced merchandise only. Offer does not apply to sale items. Offer valid on UK orders only.
One promo code per standard order per person while supplies last during specified period only. We reserve the right to substitute items and/or cancel promotions at any time. We reserve the right to decline the promotional offer for any order that does not meet specific criteria as deemed by the company. Kate Somerville promotions cannot be combined with any other offers. Savings apply to regular-priced merchandise only. Discount offer does not apply to sale items.
ULTIMATE KATE REWARDS PROGRAM
UltimateKate Rewards is the loyalty program for KateSomerville.co.uk. This program allows you to earn points for purchasing online, reviewing products and much more. The points can be redeemed for rewards.
You can sign up by visiting http://www.KateSomerville.co.uk/Rewards or select the tick box when placing an order.
There are lots of ways to earn points with Kate Somerville Rewards. Aside from product purchase, you can also earn points by writing product reviews and enrolling in auto replenishment. See below for all the ways you can earn points!
    Number of Points
For each pound spent   1 point
Write a product review   50 points
Yes, there are certain limitations on the number of points you can earn in a given period. See below for more details.
    Number of Points
For each pound spent   no limit
Write a product review   250 points per month
When you first earn points for certain activities, they will initially appear as pending. They only become available as redeemable points after the specified pending period has passed. You can view your pending and current point balance in your Kate Somerville Rewards account dashboard. Log in to your Kate Somerville account, go to My Rewards, then click on Activity to view your approved and pending points.
    Pending Period
For each pound spent   30 days
Write a product review   30 days
UltimateKate Rewards Points expire 365 days after the date they were earned. You will receive an email notification at the beginning of the month informing you which of your points will expire.

You can redeem points for a variety of rewards. Visit the "Rewards" tab on the member page for a current list of program rewards.

      reward
300 points     Complimentary Cleanser of Choice: Valid with your next purchase. Limit one free cleanser per order
400 points     £10 Reward: Valid towards your next purchase of £10 or more
800 points     £25 Reward: Valid towards your next purchase of £25 or more
1250 points     £50 Reward: Valid towards your next purchase of £50 or more
To view your balance and activity, log in to your account on KateSomerville.co.uk. To log in, click on 'My Account' and enter your information. Once you are logged in, click on the 'Activity' within the 'My Rewards' page. You will find a detailed list of all program activity, and the points you have accrued for each action.
To redeem your points for rewards, login to your account and shop KateSomerville.co.uk. When you are ready to checkout, proceed to “My Bag”. If you qualify for a reward, you may select a reward to redeem on the Rewards tab. Upon clicking “Apply” you will then see your reward savings subtracted from your subtotal. Proceed and click “Checkout” to redeem your reward and complete your purchase. To redeem your Free Cleanser, select this reward in “My Bag” and click “Apply”. You will then be prompted to choose 1 of 3 cleansers. Proceed and click “Checkout” to complete your purchase. You may only redeem one free cleanser per order.