EMAIL: email@example.com We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team.
PHONE: - Monday-Friday 9:00AM - 5:30PM Closed weekends and bank holidays.
Our customer service phone lines are currently closed to support the high volume of emails we’ve got coming our way.
Your satisfaction is important to us. If you are not completely happy with your Kate Somerville Skincare products purchased from our website, you may return them within 30 days of your order date.
Please follow the below steps to ensure proper returns processing:
- Contact customer service at firstname.lastname@example.org and provide them with your order number. The representative will provide you with Return Authorization and our address details.
- Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and write the address given on the outside of the box.
- Take the package to your local Post Office. Your return will be shipped to us.
- Only returns that can be traced back to our warehouse will be credited.
Returns are processed within 5-7 days of receipt which can take between 7 – 21 days. Refunds on your credit/debit cards can take up to 30 days depending on your bank’s policies. We apologise that original and return shipping and handling fees are not refundable. Only products purchased through KateSomerville.co.uk may be returned. Returns will not be honored for Kate Somerville Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased.
|Number of Points|
|For each pound spent||1 point|
|Write a product review||50 points|
|Number of Points|
|For each pound spent||no limit|
|Write a product review||250 points per month|
|For each pound spent||30 days|
|Write a product review||30 days|
You can redeem points for a variety of rewards. Visit the "Rewards" tab on the member page for a current list of program rewards.
|300 points||Complimentary Cleanser of Choice: Valid with your next purchase. Limit one free cleanser per order|
|400 points||£10 Reward: Valid towards your next purchase of £10 or more|
|800 points||£25 Reward: Valid towards your next purchase of £25 or more|
|1250 points||£50 Reward: Valid towards your next purchase of £50 or more|