Delivery & Returns

DELIVERY CHARGES

UK Standard Delivery
UK Standard Delivery free on all orders. 
Please allow 3-5 working days for your delivery to arrive
All orders are delivered by DPD.

UK Next Day Delivery
UK Next Day, £5.95. Free on orders over £90.
Orders must be placed before 12:30pm, Mon-Fri to qualify for Next Day delivery.
Orders with these delivery methods are sent via DPD.

UK Saturday & Sunday Delivery

Saturday & Sunday Delivery, £7.95.
Orders must be placed before 12:30pm, Mon-Fri to qualify for Saturday delivery and Sunday delivery.
Orders with these delivery methods are sent via DPD.

Due to the UK leaving the European Union, we have had to temporarily reduced the countries that we can deliver to. From this, we currently do not deliver to Ireland, Isle of Man, Jersey & Guernsey. Please keep an eye out on the website for further updates as these are updated promptly when we receive new information. Thank you for your patience whilst we navigate this.

FREE RETURNS

Your satisfaction is important to us. If you are not completely happy with your Kate Somerville Skincare products purchased from our website, you may return them within 30 days of your order date.

Please follow the below steps to ensure proper returns processing:

  • Contact customer service at customercare@katesomerville.co.uk and provide them with your order number. The representative will provide you with Return Authorization and our address details.
  • Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and write the address given on the outside of the box.
  • Take the package to your local Post Office. Your return will be shipped to us.
  • Only returns that can be traced back to our warehouse will be credited.

Returns are processed within 5-7 days of receipt which can take between 7 – 21 days. Refunds on your credit/debit cards can take up to 30 days depending on your bank’s policies. We apologise that original and return shipping and handling fees are not refundable. Only products purchased through KateSomerville.co.uk may be returned. Returns will not be honoured for Kate Somerville Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. Once an order has been processed through the site, we are unable to cancel or amend orders. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased. We do not offer partial refunds on kits/sets, all items must be included in your return to qualify for a full refund. 

CHRISTMAS RETURN POLICY

Any purchase made between 15th November – 25th December can be returned until the 31st of January 2022.

MONEY-BACK GUARANTEE

Here at Kate Somerville, we stand by our products unconditionally and provide the following guarantee. If for any reason you’re not 100% satisfied with any of our products, simply return them within 30 days from the date of dispatch. We’d be happy to assist you with a refund (minus the delivery charge). PLEASE NOTE: This guarantee does not apply to products purchased from other vendors.