Delivery & Returns

Kate Delivered to You!

We currently ship to addresses within the United Kingdom, Northern Ireland and Scottish Highlands. Orders are currently fulfilled from our sister company, Murad Europe Ltd, registered in the UK at: Fifth Floor, Union House, 182-194 Union Street, London, SE1 0LH

Processing Times

Please allow up to 5 days for your order to be processed.

Delivery charges are per order. An order can be delivered to one address only. If you require to send orders to multiple addresses, you will need to place a separate order for each address.

Orders are processed and shipped on working days only (Monday through Friday, excluding bank holidays).

Shipping Costs

We offer free Ground Shipping & free returns on every shipment to addresses within the United Kingdom, Northern Ireland and Scottish Highlands. Orders with free standard shipping will be delivered within 3-5 business days (orders placed Monday to Friday excluding Bank Holidays).

Fulfillment

Murad Europe Ltd, Fifth Floor, Union House, 182-194 Union Street, London, SE1 0LH,UK

Return Policy

Your satisfaction is important to us. If you are not completely happy with your Kate Somerville Skincare products purchased from our website, you may return them within 30 days of your order date. Returns will not be honored for Kate Somerville Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. If you purchased a kit or duo, all products within the kit or duo must be returned – partial refunds will not be issued. Additionally, if you received free gifts with your purchase, you must return the free gifts in addition to the returned purchased products. Once your return has been received and processed, you will receive a full refund on the cost of your purchase.

Please follow the below steps to ensure proper returns processing:

  • Contact customer service at customercare@katesomerville.co.uk and provide them with your order number. The representative will provide you with Return Authorization and our address details.
  • Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and write the address given on the outside of the box.
  • Take the package to your local Post Office. Your return will be shipped to us.
  • Only returns that can be traced back to our warehouse will be credited.

Returns are processed within 5-7 days of receipt which can take between 7 – 21 days. Refunds on your credit/debit cards can take up to 30 days depending on your bank’s policies. We apologise that original and return shipping and handling fees are not refundable. Only products purchased through KateSomerville.co.uk may be returned. Returns will not be honored for Kate Somerville Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased.