Delivery & Returns

Covid-19 Update

We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team. We want to be as honest as possible; we’re currently taking up to 5 days to respond to emails. To help us get back to you (and other customers) as soon as possible, please only send one email about your order if you need to. We appreciate your understanding and patience as we do our best to meet the needs of all of our customers. As priority, we’re working to increase our support network, and train other teams to be able to respond to customer queries.

Delivery Charges

UK Standard Delivery
All orders are delivered by DPD.
UK Standard Delivery, £3.95. Free on orders over £30.
Please allow 3-5 working days for your delivery to arrive.

UK Next Day Delivery
Orders with these delivery methods are sent via DPD.
UK Next Day, £5.95. Free on orders over £90.
Orders must be placed before 12:30pm, Mon-Fri to qualify for Next Day delivery.

UK Saturday & Sunday Delivery
Saturday & Sunday Delivery, £7.95.
Orders must be placed before 12:30pm, Mon-Fri to qualify for Saturday delivery and Sunday delivery.

Free Returns

Your satisfaction is important to us. If you are not completely happy with your Kate Somerville Skincare products purchased from our website, you may return them within 30 days of your order date.

Please follow the below steps to ensure proper returns processing:

  • Contact customer service at customercare@katesomerville.co.uk and provide them with your order number. The representative will provide you with Return Authorization and our address details.
  • Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and write the address given on the outside of the box.
  • Take the package to your local Post Office. Your return will be shipped to us.
  • Only returns that can be traced back to our warehouse will be credited.
 

Returns are processed within 5-7 days of receipt which can take between 7 – 21 days. Refunds on your credit/debit cards can take up to 30 days depending on your bank’s policies. We apologise that original and return shipping and handling fees are not refundable. Only products purchased through KateSomerville.co.uk may be returned. Returns will not be honored for Kate Somerville Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased.

Money-Back Guarantee

Here at Kate Somerville, we stand by our products unconditionally and provide the following guarantee. If for any reason you’re not 100% satisfied with any of our products, simply return them within 30 days from the date of dispatch. We’d be happy to assist you with a refund (minus the delivery charge). PLEASE NOTE: This guarantee does not apply to products purchased from other vendors.